VirtualDJSkins Frequently Asked Questions

Find answers about VirtualDJSkins payments, downloads, installation, compatibility, accounts and support.

How do I pay for a product?

Payments are completed securely through PayPal. You can use the payment options PayPal makes available during checkout.

VirtualDJSkins does not store your card details. A download is released only after PayPal confirms the completed payment to the website.

When will my download become available?

After PayPal confirms a completed payment, the files attached to that product become available in My Account.

If PayPal shows a completed payment but the files do not appear, refresh the account page once and then contact support with the transaction reference.

How do I recover purchases from the old website?

Create or recover your account using the same email address that was used for a confirmed purchase on the previous VirtualDJSkins website. Old passwords were not transferred, so you may need to use the password-reset option.

Only customers with confirmed historical purchases were brought into the recovery system. If your purchase used another email address, contact support privately so it can be reviewed.

How do I install a VirtualDJ skin ZIP?

Download the product ZIP from My Account and keep an untouched backup copy. Follow the relevant steps in the Installation Guides section for your VirtualDJ version and operating system.

Do not treat demonstration MP4 videos as installable skins. KaraokePro is the exception where its purchased MP4 is an included background file used with the skin.

How do I know whether a skin is compatible with my setup?

Review the Features & Compatibility information on the product page, including the VirtualDJ version, deck layout, intended controller or workflow, and display resolution. The screenshots and demonstration video show how the interface is arranged.

If a requirement is unclear or your setup is unusual, contact support before purchasing.

Can I download an updated product file?

Your account provides the downloadable files currently attached to your confirmed purchase. When an existing product file is replaced with an updated version, the current attachment can be downloaded from My Account.

A separate new product or substantially different edition may have its own purchase terms, which will be explained on its product page.

What is the refund policy for digital products?

Because these are digital downloads, refund rights and exceptions differ from physical goods. Read the current refund policy and purchasing terms before buying.

If a file is defective, incorrect or cannot be accessed after a confirmed payment, contact support with the order details so the problem can be investigated.

How do I contact support?

Use the private form on the Support page for payment, purchase, download or account questions. Include the order or transaction reference when relevant.

Use Community for public product questions, issue reports and feature requests. Never post passwords, payment details or other sensitive information in a public discussion.